The Adoption Diagnostic
Four weeks. A measurement of what your dashboard can’t see.
What it is
Most diagnostics ask people what they think. The Adoption Diagnostic compares what your people say with what they actually do. I use two sources of evidence, because the gap between them is the finding.
Over four weeks, I work with your team to combine:
A five-minute anonymous belief pulse for every practitioner
In-depth interviews with 12–20 practitioners
6–12 months of your own usage data
A map of who decides, sponsors, trains, and gets blamed
Every practitioner answers the same question, in the same words: If no one required it, would you still choose it?
I cross those answers with your usage data to place each unit in one of four boxes:
Conviction: They use it and would keep it. The rollout is working.
Compliance: They use it but wouldn't keep it. The mandate is working; the rollout isn't.
Latent: They don't use it yet, but they believe in it. The support never arrived.
Abandoned: They don't use it and don't believe in it. I identify which kind of resistance you're facing.
The result is a number no dashboard can produce: the share of your current usage that is compliance, meaning usage that would disappear the day enforcement stopped. I report it by unit and role, never by individual.
What you get
Every unit lands in one of four places:
Conviction — they use it and would keep it. The rollout is working.
Compliance — they use it because they’re told to. The mandate is working; the rollout isn’t.
Latent — they believe in it, but the training or support never came.
Abandoned — they’ve stopped, and we name why.
You get the one number no vendor produces: the share of your current usage that would disappear the day enforcement stopped.
How it’s different
Change management plans for adoption. The Diagnostic measures whether it happened.
Readiness and maturity assessments measure before rollout, from leadership’s chair. The Diagnostic measures after, from the practitioner’s chair — and it reads what people say against what they do.
The four weeks
Week 0: Sponsor alignment. Your usage data comes to me before the clock starts.
Week 1: I read the data and form hypotheses. The five-minute pulse goes out to every practitioner.
Week 2: Interviews with the people the data points me to.
Week 3: The read.
Week 4: A 60-minute readout with your sponsor, ending in a decision, not a thank-you.